Service Standards

The Bill of Client Rights has been developed to declare and promote the dignity and worth of all individuals who use the services of Associated Youth Services of Peel (AYSP). The Bill of Client Rights expresses the truth that clients are first and foremost human beings with the same rights as every Canadian.

Any member of the public and/or stakeholders, and clients have the right to complain, access advocacy and to make suggestions and inquiries. Associated Youth Services of Peel (AYSP) is committed to providing quality service to children, youth and families. As a part of this commitment, our complaint process is guided by the following principles:

Learn about your rights as a child, youth or young person. Find out about the laws that protect you, where you can go to make a complaint and other helpful resources. 

AYSP has embarked on a journey to ensure our policies and operations are consistent with an Anti-racism/Anti-oppression framework. As a result, we are implementing a multi-year plan which will help us to align our work within an equity-based framework. This is an on-going process for our organization and we are strongly committed to this framework.

Associated Youth Services of Peel (AYSP) is committed to providing a barrier-free environment for our clients, employees, students, volunteers, job applicants, suppliers, visitors, and other stakeholders who enter our premises and access our information. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications and Employment, and eventually, for the Built Environment.