Service Standards

The Bill of Client Rights has been developed to declare and promote the dignity and worth of all individuals who use the services of Associated Youth Services of Peel (AYSP). The Bill of Client Rights expresses the truth that clients are first and foremost human beings with the same rights as every Canadian.

Any member of the public and/or stakeholders, and clients have the right to complain, access advocacy and to make suggestions and inquiries. Associated Youth Services of Peel (AYSP) is committed to providing quality service to children, youth and families. As a part of this commitment, our complaint process is guided by the following principles:

Learn about your rights as a child, youth or young person. Find out about the laws that protect you, where you can go to make a complaint and other helpful resources. 

AYSP is committed to fostering anti-racist and anti-oppressive values and attitudes as well as developing anti-oppression knowledge and practices through a lens of cultural safety, among the Board, Employees, Volunteers, Students, and program participants within AYSP. We will make every effort to identify, reduce and remove barriers in all of our policies, practices, and communications, and promote the education of the embedded values and attitudes within AYSP and its mission, policies, processes, and practices.

Associated Youth Services of Peel (AYSP) has made a commitment to accessibility for everyone who uses our services and strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities, ensuring a barrier-free environment for our clients, employees, students, volunteers, job applicants, suppliers, visitors, and other stakeholders who enter our premises and access our information. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), Customer Service Standard, and the Integrated Accessibility Standards Regulation for Information and Communications and Employment, and eventually, for the Built Environment.